FAQ

Every piece is made to order in the Grand Bazaar, Istanbul. Production takes one to two weeks, and your order ships the day it is finished.

Because each piece is made for you, we can only change or cancel an order before work on it begins. Write to us at info@mikkyostudio.com as soon as you can, with your order number.

You will receive an email with your tracking number the day your order ships. Orders within Türkiye travel with Yurtiçi Kargo; international orders with DHL Express, tracked door to door.

Our sizes are Türkiye (TR) sizes. This is the most common source of confusion, because the numbers do not match US, EU or UK sizes: TR 12 is a US 6, and TR 15 is a US 7¼.

Before ordering, open the Size Chart on the ring page and find the TR number that matches your size in your own system. If you are not sure, compare the inner diameter in millimetres — that measurement is the same everywhere.

Take a ring that already fits the finger you have in mind, and one of a similar width to the piece you are ordering. Measure straight across the inside, edge to edge, in millimetres. Find that measurement in the Size Chart on the ring page and order the matching TR size.

Two things worth knowing: fingers are at their largest at the end of the day and in warm weather, so measure then. And our chainmail bands are wider than a plain band, so if you are between two sizes, take the larger one.

Yes. Add your preferred size in the notes at checkout and we will make the piece to that measurement.

Yes. Add your preferred length in the notes at checkout.

Tell us as early as you can. If your piece has not been made yet, we can usually change the size before production. If it has already been sent, use our request form and choose Resizing Request; we will look at the piece and tell you what is possible.

We ship worldwide. Shipping within Türkiye is complimentary. International rates and delivery times are listed on our Shipping & Delivery page.

Orders outside Türkiye are sent duties unpaid. Import duties and local taxes are not included in your order total and are paid by the recipient. DHL will contact you to collect them, and your parcel is released once they are settled. These charges are set by your own country, so we cannot calculate them in advance.

Prices are shown in your local currency where we support it — Turkish lira within Türkiye, euro across Europe, US dollars in the Americas. You are charged in the currency displayed at checkout.

Every piece is made to order, so all sales are final and we are unable to accept returns or exchanges. Full details are on our Returns page.

Please use our request form with your order number and clear photographs. We will review it and reply within two business days. Do not send anything back before you hear from us — parcels sent without instructions can be held at customs.

Our pieces are made by hand and, whenever possible, can be repaired by hand. If a link opens or a stone becomes loose, report it through the request form and we will advise on the options.

Sterling silver darkens naturally over time; a soft polishing cloth restores the shine. Keep pieces away from water, perfume and cosmetics, and store them dry and separately. Our Product Care page has the full guidance.