Terms & Conditions

Last updated 5 September 2026

1. ABOUT THESE TERMS

These terms govern the sale of goods through mikkyostudio.com and the use of this website. By placing an order you accept them. Please read them before you buy, and keep a copy for your records.

Mikkyō Studio makes and sells handmade jewelry. Our pieces are produced in the Grand Bazaar, Istanbul, and the studio works between Istanbul and Lisbon. You can reach us at info@mikkyostudio.com.

[Seller details to be completed: registered trade name, address, tax office and tax number, MERSIS number where applicable.]

We may update these terms. The version published at the time you place your order is the one that applies to that order.

2. OUR PIECES

Every piece is made by hand. Small differences in weave, surface, finish and weight are inherent to the work and are not defects.

Where a piece is set with a natural stone, each stone is selected individually. Colour, size, inclusions and shape vary from stone to stone, and the piece you receive will not be identical to the photograph.

Sterling silver darkens over time. This is a normal property of the metal, not a fault.

Ring sizes shown on the website are Türkiye (TR) sizes. A conversion chart is published on every ring page. It is your responsibility to select the correct size, or to give us your measurement in the notes at checkout.

3. ORDERS

Your order is an offer to buy. A contract is formed when we send you a confirmation that your order has been accepted. If we cannot accept an order — for example if a stone is no longer available, or a price has been listed in error — we will tell you and refund any payment in full.

We may decline or cancel an order where we reasonably suspect fraud, or where the delivery address is one we cannot ship to.

4. PRICES AND CURRENCY

Prices are shown in Turkish lira, euro or US dollars depending on where you are. Amounts in currencies other than our base currency are converted at the rate applying at the time of display and may change.

The price you see at checkout, in the currency shown there, is the price that applies to your order. Shipping is added at checkout and shown before you pay. Import duties and local taxes are not included — see section 8.

5. PAYMENT

Payment is taken in full at the time of order, through our payment provider. Card details are entered on the provider’s secure page and are not seen or stored by us.

Production begins once payment has cleared.

6. MADE TO ORDER AND PRODUCTION TIME

Nothing is held in stock. Each piece is made after you order it, to the size or length you have chosen.

Production normally takes one to two weeks. Your order ships the day it is finished. If a piece will take materially longer — an unusual size, a stone that has to be sourced — we will write to you.

7. DELIVERY

Within Türkiye we ship with Yurtiçi Kargo and shipping is complimentary. International orders ship with DHL Express, tracked. Current rates are listed on our Shipping & Delivery page.

Delivery normally takes up to seven business days after dispatch, not counting time held in customs. These are estimates, not guaranteed dates. We are not responsible for delays caused by the carrier, customs, weather or events outside our control.

You will receive a tracking number by email on the day your order ships. Risk in the goods passes to you on delivery.

It is your responsibility to give a complete and correct delivery address. Where a parcel is returned to us because the address was wrong or incomplete, or because it was not collected, we will contact you; re-sending is at your cost.

8. CUSTOMS, DUTIES AND IMPORT TAXES

Orders outside Türkiye are shipped duties unpaid. Import duties, customs charges and local taxes are set by the destination country, are not included in your order total, and are payable by the recipient. DHL will contact you to collect them and will release the parcel once they are settled.

We cannot calculate these charges in advance. Where a parcel is abandoned or refused at customs and returned to us, any shipping and handling costs incurred are deducted from anything we refund.

9. CHANGING OR CANCELLING AN ORDER

Because each piece is made for you, an order can be changed or cancelled only before work on it has begun. Write to info@mikkyostudio.com with your order number as soon as you can, and we will tell you whether production has started.

If we can cancel, you are refunded in full to the original payment method.

10. RETURNS AND EXCHANGES

Every piece is made to order for the individual customer. For this reason all sales are final and we do not accept returns or exchanges for change of mind, including where a size was selected incorrectly.

This does not affect your rights where a piece arrives damaged, faulty or is not what you ordered — see section 11 — or any rights you have under the consumer law of your own country that cannot be excluded by agreement.

11. DAMAGED, FAULTY OR INCORRECT PIECES

If your piece arrives damaged, has a manufacturing fault, or is not the piece you ordered, tell us through our request form with your order number and clear photographs. Please do this within 14 days of delivery where the problem is visible on arrival.

We reply within two business days. Where we confirm the fault, we will repair the piece, remake it, or refund it — we will tell you which applies before anything is sent, and we cover return shipping in those cases.

Please do not send anything back before you hear from us. Parcels sent without instructions can be held at customs and we cannot accept responsibility for them.

Damage caused by wear, accident, alteration by a third party, or by attempting a repair yourself is not a manufacturing fault.

12. RESIZING AND REPAIRS

Most pieces can be resized or repaired by hand. Send a resizing or repair request through the same request form and we will tell you what is possible and whether a fee applies. Shipping to and from the studio for work that is not a confirmed manufacturing fault is arranged with you.

13. CARE

Care guidance is published on our Product Care page. Following it is not a condition of any right you have, but it helps a piece last.

14. INTELLECTUAL PROPERTY

The designs, photographs, text, logo and name of Mikkyō Studio belong to us. You may not copy, reproduce or use them commercially, or make or sell pieces based on our designs, without our written permission.

15. LIABILITY

We are responsible for loss you suffer that is a foreseeable result of our breaking these terms. We are not responsible for business losses, or for loss that was not foreseeable.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot lawfully be limited.

16. PRIVACY

How we handle your personal data is set out in our Privacy Policy.

17. GOVERNING LAW AND DISPUTES

These terms are governed by the laws of the Republic of Türkiye. Consumers in Türkiye may also apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or Consumer Court in their own district.

If you are a consumer resident in the European Union or the United Kingdom, this choice of law does not deprive you of the protection of mandatory consumer rules of your country of residence.

18. CONTACT

Write to info@mikkyostudio.com. We reply to all enquiries within two business days, Monday to Friday.